The world of legal services is undergoing a seismic shift. While legal expertise remains the foundation of a firm’s value, clients are increasingly looking for something more: digital trust. The ability to safeguard sensitive information and adapt to modern technology has become as important as a firm’s courtroom record or negotiation skills.

In today’s data-driven world, law firms handle some of the most confidential information imaginable—trade secrets, intellectual property, financial documents, and more. Yet, as the risk of cyberattacks grows, so does client scrutiny of how well their legal partners protect this information.

Digital Trust: The New Cornerstone of Client Relationships

For decades, trust in a law firm was built on personal rapport, successful outcomes, and a firm handshake. But in the digital age, trust has expanded to include a firm’s ability to protect its clients’ data. This shift reflects broader trends across industries, where consumers and businesses alike demand transparency about how their data is managed and protected.

“Law firms face a new reality: digital trust is as crucial as legal expertise,” said Greg Cooke, Vice President of the legal practice at Integris, in the 2025 Integris Report: Law Firms, Cybersecurity and AI: What Clients Really Think. “Our findings show that clients not only want security and efficiency—they’re willing to pay for it. Firms that fail to prioritize cybersecurity and technology modernization risk losing clients and revenue.”

The Cost of Falling Behind

Cybersecurity breaches in the legal sector can have devastating consequences. A single breach can compromise sensitive negotiations, expose trade secrets, or lead to regulatory fines. But the fallout doesn’t stop there. For many clients, a breach undermines their confidence in the firm itself—sometimes irreparably.

Outdated technology adds to the problem. Legacy systems not only create vulnerabilities for cyberattacks but also hinder efficiency. Clients today expect fast, seamless communication and secure document handling. Firms that rely on antiquated methods, such as unencrypted email or paper-based processes, risk losing clients to competitors who have embraced modern solutions.

Clients Are Asking Hard Questions

Modern clients are no longer passive participants in the attorney-client relationship. They’re asking tough questions about how their legal representatives handle cybersecurity. Common inquiries include:

• Does the firm use encrypted communication for emails and file transfers?

• Are there secure portals for sharing sensitive documents?

• How frequently are cybersecurity audits conducted?

• What measures are in place to respond to a breach?

These questions reflect a broader trend: clients want assurance that their law firms are taking their data security as seriously as they take their legal matters.

An Opportunity to Stand Out

For law firms willing to embrace change, this shift represents a significant opportunity. Transparency about cybersecurity measures and investments in technology can become a competitive advantage. Firms that showcase their commitment to data protection can build stronger relationships with clients who prioritize security and efficiency.

The Integris report underscores this opportunity. It found that 37% of clients are willing to pay a premium for law firms that demonstrate robust cybersecurity measures. This willingness to invest more highlights how deeply clients value peace of mind when it comes to their data.

Actionable Steps for Law Firms

To meet rising client expectations, law firms must integrate cybersecurity and technology into their core operations. Here are practical steps firms can take to adapt:

• Invest in Modern Tools – Secure client portals, encrypted communication channels, and up-to-date software systems are no longer optional. They’re the minimum standard for firms that want to remain competitive.
• Develop a Breach Response Plan – Clients need to know that their law firm is prepared to act swiftly and effectively in the event of a breach. A well-communicated plan can build confidence.
• Conduct Regular Audits – Frequent cybersecurity assessments help identify vulnerabilities and ensure systems are aligned with the latest security standards.
• Train Staff – A firm’s cybersecurity is only as strong as its people. Regular training can help employees recognize threats, such as phishing attempts, and follow best practices for handling sensitive information.
• Be Transparent – Proactively communicating about cybersecurity measures shows clients that the firm prioritizes their data protection. This transparency can build trust and set a firm apart from its competitors.

Building a Culture of Digital Trust

The evolution of client expectations in the legal sector is not a passing trend—it’s a fundamental shift. Cybersecurity and technology modernization are now integral to building and maintaining trust. Firms that adapt to these demands can position themselves as leaders in an increasingly competitive market, while those that resist risk falling behind.

For clients, the message is clear: ask your law firm not just about its legal expertise but also about how it plans to protect your most sensitive information. For law firms, the time to act is now. Embracing transparency and prioritizing cybersecurity is no longer just about protecting data—it’s about protecting relationships, reputations, and the future of the firm.