Transforming managed IT support for healthcare customers

Medicus IT, a leading provider of managed healthcare services, today announced its next-generation managed services offering. Medicus has been providing managed services for over 25 years, encompassing IT helpdesk support, advanced engineering, infrastructure monitoring, remediation, management services and strategic consulting services for Chief Information Officers (CIO).

After hundreds of interviews with customers and industry experts, Medicus found that the IT industry’s basic managed service offering was no longer able to meet the ever-evolving needs of the healthcare industry. This extensive research effort led to the launch today of mCare – Medicus IT’s new transformative managed IT support offering.

The underlying premise of mCare is that healthcare organizations need a managed service solution designed explicitly for the healthcare industry, and managed service providers must have extensive experience and expertise in healthcare information technology to meet today’s needs .

“Why would a healthcare organization work with an IT generalist?” asked Tim Hebert, Medicus’ chief revenue officer. “It’s like going to the family doctor for a heart condition. When you face complex health challenges, you want the best specialist available. And managing your IT is no different.”

Some of the basic features of mCare Managed Services are:

• Simplified pricing model based on user counts with an understanding of unique healthcare workforce conditions
• Improved volume discount structure based on growth and scalability
• Enhanced proactive and strategic, base-level security protection including dark web monitoring, web filtering, self-service password reset and password vaulting
• Includes proactive security awareness training to meet compliance and cyber insurance requirements
• mCare’s flexible and agile framework enables adaptation to the…