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After the weather system collapsed and thousands of people were stranded and stuck on the runway, Southwest Airlines’ entire fleet appeared to be grounded.
Around 10pm Eastern Time, people began to complain about the grounding of planes and were trapped on the tarmac from Phoenix to Las Vegas to Baltimore.
Southwest Airlines’ social media team appears to be scrambling to answer all complaints received.
A representative explained that “system errors” are affecting flights, and the team is working hard to resolve these issues as quickly as possible.
“It seems that we have encountered a system error and we are doing our best to resolve the problem as quickly as possible,” wrote a representative named Gabriel.
The delay seems to be caused by the airline’s weather service system.
A Twitter user named Justin Searls tweeted about the power outage on the airline.
“and so @Southwest AirlinesThe weather system failed, so their entire fleet was grounded due to the requirement to print weather reports before takeoff,” he wrote.
“[One hour] The heat waves on the tarmac due to software are more interesting than the problems caused by most software. Neat. “
The airline thanked customers for their “persistence” and pointed out that the company “is currently experiencing some technical difficulties, and we are working hard to get you on the road as soon as possible.”
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